1. Confirm that the phone is connected to the home WiFi network;
2. Turn on the device by long pressing the SYNC botton;
3. After hearing the voice prompt or the indicator light flashing, click "+" in the upper right corner of the home page of the APP - select "Add Device";
4. Scan QR code;
5. Select Wi-Fi, enter the WiFi password, and click "Next";
6. Scan the mobile phone against the camera lens, and click the next step when you hear a "di-di" sound from the camera or the indicator light is always on/flashing;
7. Wait patiently for the device to connect;

If the device is not used for a long time and cannot be connected to the Internet, please try the following methods:

1. Open the APP and enter the settings page of the offline device;
2. On the Settings page, find "Remove Device";
3. After the device is removed, the camera will reset and wait for the device to restart;
4. After the device is restarted, when you hear the voice prompt or the indicator light flashes, you can re-add it according to the way of adding a new device;

If the router has been changed or the WiFi account password has been changed at home, please test as follows:

1. Find the reset button on the camera body, press and hold it for more than 5 seconds, and hear the camera voice prompt "the camera has been reset successfully" or the indicator light turns off and then lights up again, you can release the button, and then wait for the restart;
2. After the device restarts, if you hear the voice prompt of the camera again or the indicator light is flashing/steady on, click "Troubleshoot" - then click "Re-Add", then select one of the adding methods, and follow the steps for adding the device for the first time. You can connect to the Internet.
3. If the above method is used, it cannot be added successfully. Please enter the settings page of the offline device and remove the device;
4. After the device is removed, wait for the device to restart;
5. After the device is restarted, when you hear the voice prompt or the indicator light flashes, you can re-add it according to the way of adding a new device;
6. If the device cannot be added successfully after following these steps, please replace the power adapter of the camera, restore the device to the factory settings, and try to add it again;
7. If you still can't add it, it is recommended to contact the camera merchant to communicate and deal with it within the warranty period;

If the mobile phone has been connected to WiFi, but the client does not recognize the WiFi signal during pairing, you can do as follows:

1. Find the client in the mobile phone permissions, and make sure that the "network permissions" and "location permissions" of the client are turned on (iOS phones need to select "Precise Location" for the location permission)
2. If you do not know where the mobile phone permissions are set, you can directly uninstall the client and download the client again;
3. After reinstalling the client, the basic permissions that require authorization will pop up. It is recommended to authorize directly;

During the device adding process, the WiFi connection fails. Check as follows:

1. The distance between the camera and the router is far, it is recommended to place the camera on the side of the router to add a try; (It is not recommended that the distance between the camera and the router is too far, if there is a wall in the middle, the WiFi signal will also be weakened)
2. Try to avoid special characters in the WiFi name and password. If there are special characters, it is recommended to modify the WiFi name or password of the router first;
3. If the WiFi signal at home is a 5G signal, but the camera does not support WiFi with a 5G signal, it is recommended to modify the router signal protocol to support 2.4G signal and then try to add it again. For the specific operation steps of the router, please consult the router manufacturer;

1. Uninstall the client and download it again by scanning the QR code on the manual;
2. Confirm whether the location permission is enabled;

1. Uninstall the client and download it again by scanning the QR code on the manual;
2. Confirm whether the location permission is enabled;

Turn on the router's dual-band mode and select the 2.4G signal. (For details, please refer to the router manual, or contact the router merchant customer service for guidance.)

You can find the letter "SYNC"" on the back of the device, the sync botton is the reset button.

One account can add multiple devices, but it is recommended that one account bind no more than 10 cameras at one time. If there are more than ten devices, it is recommended to add them in multiple days.

1. 1. If you need to bind the device to a new account, you can log in to the original account to remove the camera, and then re-add it under the new account;
2. 2. If you forget the original account password and cannot log in, you can contact the camera merchant to apply for unbinding. After the unbinding is successful, you can use the new account to bind again.

After the camera is unbound, if it is re-added to the original account within 30 minutes, the cloud recording in the original account will still be retained; If the camera is bound to another account after unbinding, the cloud recording under the original account cannot be queried.

1. Confirm whether the APP is the latest version (update to the latest version);
2. Reduce image quality (switch image quality);
3. Confirm whether the connected network is good (restart the device and try);
4. Reset the device to factory settings and try pairing again;
5. Camera hardware problem (contact the purchaser)

1. Manually turn on the night vision mode in the settings and turn it off again.
2. If the above operations cannot be resolved, restore the device to factory settings and try pairing again.
3. If the above methods cannot be solved, it may be a hardware problem. It is recommended to contact the merchant for consultation.

If the volume of the device is low during the intercom, it is recommended to operate the intercom function in a quiet environment and try it (Because the volume of the device itself cannot be adjusted directly, it is recommended to speak a little louder on the mobile phone). If the sound on the mobile phone is low, or there is no sound, it is recommended to turn up the volume of the mobile phone and try it.

In order to ensure that the camera push is used normally,need to add the application to the [self- starting management] list. Otherwise, you will not receive the camera push after killing the process or rebooting.

1. Distance: When watching the surveillance screen with a mobile phone, try to stay away from the camera as much as possible
2. If you must watch it at a close distance, please turn off the speaker on the APP. (When the mobile phone is monitoring, the sound emitted by the mobile phone is captured by the camera, and the camera transmits it to the mobile phone to form an audio loop, which produces noise and howling.)

1. When the playback path is cloud playback: such as trial packages and alarm recording packages, recording will only be performed when abnormalities are detected. Static and untriggered states will not be recorded, so the recording is intermittent. (If you need continuous recording, it is recommended to purchase the all-day recording cloud service package)
2. When the playback path is card playback, change the recording mode to continuous recording. You can change the recording mode to "all-day recording" on the camera's settings page-click "Memory Card Management".
3. If the package or memory card is normal, there will occasionally be a short period of no recording. It may be caused by abnormal network fluctuations. It is recommended to power off the camera and restart it, and pay attention to it. Make sure the network is normal and keep the device powered on normally.

1. Check whether the speaker icon in the video monitoring page is turned on;
2. Check whether the volume of the mobile device itself is turned on.
3. Check whether the mobile phone permissions have authorized the APP microphone and speaker permissions.

Firmware version, MAC address, pictures or videos of operations

Cloud video deletion: Enter device settings - click "More settings" - click "Delete value-added service storage data" to delete all cloud storage videos, and all data of other services will also be deleted. (Files cannot be restored after deletion, and deletion is generally not recommended. Under normal circumstances, cloud videos will be automatically overwritten according to the package usage rules. If there are important video files, it is recommended to edit, save and download them.) Memory card video deletion: Enter device settings - click device storage - click "Format memory card" to delete all videos in the memory card. (Videos cannot be restored after the memory card is formatted, and formatting is generally not recommended. If there are important files, it is recommended to remove the memory card, copy the video to the computer, and then format it.)

The camera doesn't support RTSP.

The camera doesn't support RTSP.

There is no limit to add devices in one day.

1. There is no limit on the number of cameras that a user can bind.
2. For easy viewing, it is recommended to add no more than 20 cameras to an account.

Deleted videos cannot be restored, so it is recommended to confirm whether there are important videos before deleting them.