Warranty Policy

At Vicom Techsmart Pvt. Ltd., we are committed to providing high-quality products through our brand Noorio. All Noorio products, including our battery-powered security cameras, are covered under this Warranty Policy to ensure customer satisfaction and peace of mind. Please read the following carefully to understand the terms of our warranty coverage.

1. Warranty Coverage

We offer a 1-year limited warranty on all Noorio products, starting from the date of purchase. This warranty covers any manufacturing defects or malfunctions in materials or workmanship under normal use and service conditions.

a. What is Covered

Manufacturing defects in materials and workmanship.
Battery issues (excluding those caused by improper use).
Product malfunctions that occur under normal use within the warranty period.

b. What is Not Covered
The warranty does not cover:

Damage caused by misuse, abuse, neglect, or improper installation.
Damage due to natural disasters, accidents, fire, or exposure to extreme weather conditions.
Unauthorized modifications or repairs carried out by third parties not approved by Noorio.
Cosmetic damages such as scratches, dents, or fading that do not affect the functionality of the product.
Consumables such as batteries, unless there is a manufacturing defect.

2. Warranty Duration

The standard warranty period for all Noorio products is 1 year from the date of purchase. Extended warranty options may be available at the time of purchase for an additional fee. Please refer to the product page or contact customer service for more details.

3. How to Claim Warranty

If you experience an issue with your Noorio product during the warranty period, follow these steps to initiate a warranty claim:

1. Contact Customer Support: Email us at info@noorio.in or call us at +91 98301 76344 to provide details of the issue, including:

Proof of purchase (receipt or order confirmation).
Product model and serial number.
A description of the issue you are experiencing.
Photos or videos showing the defect (if applicable).

2. Inspection and Troubleshooting

Our customer support team will evaluate your claim and may request additional information or troubleshooting steps to determine whether the issue is covered by the warranty.

3. Return or Repair Process

If your product is deemed eligible for warranty service, we will:

Arrange for repair or replacement of the defective product at no additional cost.
Provide return shipping instructions (if applicable).
In some cases, we may offer a refund based on the original purchase price, if repair or replacement is not feasible.

4. Repair or Replacement

Repair: If your product can be repaired, we will fix any manufacturing defects or malfunctions at no additional cost to you.
Replacement: If repair is not possible, we will replace the defective product with the same model or an equivalent product.
Refund: If a repair or replacement is not possible, we may offer a partial or full refund, based on the original purchase price.

5. Limitations

The warranty is limited to the original purchaser of the product and is non-transferable.
The warranty is valid only for products purchased through authorized Noorio dealers or directly from our website.
Warranty claims without proper proof of purchase may be denied.

6. Exclusions and Disclaimer

This warranty does not cover damages resulting from improper use, installation, or unauthorized repairs.
The warranty does not apply if the serial number of the product is altered, removed, or defaced.
This warranty is provided in lieu of all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose. Vicom Techsmart Pvt. Ltd. and Noorio will not be liable for any incidental or consequential damages arising from the use or inability to use the product, even if advised of the possibility of such damages.

8. Contact Information

If you have any questions or need assistance with your warranty claim, please contact us at: info@noorio.in