Family Fun Month: Up to 50% off, extra 20% on Rs.500+

Privacy Policy

Vicom Techsmart Pvt. Ltd. (referred to as “we,” “our,” or “us”), through our brand Noorio, is committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, and protect the information you provide to us while using our products, services, and website.

1. Information We Collect

We collect the following types of information:

a. Personal Information
When you purchase products, create an account, or contact us, we may collect personal data such as:

  • Your name
  • Email address
  • Contact number
  • Shipping and billing addresses
  • Payment details (handled securely through third-party payment gateways)

b.Usage Data
When you visit our website or use our products and apps, we may automatically collect certain data, including:

  • IP address
  • Device and browser type
  • Usage logs and interactions with our products or website
  • Location data (if enabled on your device)

c. Camera Data
When using our Noorio security cameras, data captured by the cameras, such as video and audio recordings, may be stored or transmitted to cloud storage services as per the product’s configuration. These recordings are encrypted to protect your privacy and are only accessible to you through your authorized devices or applications.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Product and Service Delivery: To process orders, ship products, and provide customer support.
  • User Authentication: To verify your identity when you use our services.
  • Improving Our Products: To enhance the performance, features, and security of our products and services.
  • Marketing and Communication: To send you updates, newsletters, or promotional content, but only with your consent.
  • Data Security: To monitor and improve the security of your data and our systems.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist in payment processing, order fulfillment, and customer support.
  • Compliance with Laws: We may disclose your information if required by law, to protect our rights, or to comply with legal processes.
  • Business Transfers: If Vicom Techsmart Pvt. Ltd. or Noorio is involved in a merger, acquisition, or sale, your data may be transferred to the new entity.

4. Data Security

We implement robust security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:
– Encryption: Sensitive data, including camera recordings, is encrypted both in transit and at rest.
– Access Control: Only authorized personnel have access to your personal information, and we use secure login methods to protect your account.

However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure, and you use our services at your own risk.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: You may request access to the personal data we hold about you.
  • Correction: If the data we have is incorrect, you can request corrections.
  • Deletion: You may request that we delete your personal information, subject to certain legal obligations.
  • Withdrawal of Consent: You can withdraw your consent for data collection at any time, although this may limit the functionality of some products and services.

To exercise these rights, please contact us at info@noorio.in.

6. Cookies

Our website uses cookies and similar tracking technologies to enhance user experience and gather information about site usage. You may opt to disable cookies via your browser settings, but this could affect certain functionalities on our site.

Types of Cookies We Use:

  • Essential Cookies: Required for the functioning of the website.
  • Analytics Cookies: Used to analyze website traffic and performance.
  • Advertising Cookies: Help provide relevant ads based on your browsing history (if applicable).

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, such as completing transactions, complying with legal obligations, or resolving disputes.

Camera Data: Video and audio recordings captured by Noorio cameras are retained based on the settings you choose. You can delete or manage this data through the app.

8. Third-Party Links

Our website or services may include links to third-party websites. This Privacy Policy does not cover those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. Please review this policy periodically to stay informed of any updates.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: info@noorio.in